Terms of Service - SnapTrace

1. The agreement

These Terms of Service (“Terms”) are a legal agreement between you and UNIT3A, a sole proprietorship owned by Raguram, with its address at 7/31 Railway Feeder Road, Keelakadayam 627415, Tirunelveli, Tamil Nadu, India (“UNIT3A”, “we”, “us”, “our”). UNIT3A operates SnapTrace.

By creating an account, installing the Camera Agent, buying a plan, or using an event gallery, you accept these Terms, our Privacy Policy and our Refund & Cancellation Policy. If you accept on behalf of a business, you confirm you have authority to bind it. If you don’t agree, don’t use the Services.

These Terms are an electronic record under the Information Technology Act, 2000 and don’t need a physical or digital signature.

2. Definitions

Services: The SnapTrace website, photographer dashboard, Camera Agent desktop app, event galleries, face search, and related features.
Studio: A photographer, photography studio or business with a SnapTrace account. “You” means the Studio where a section is about Studios.
Guest: Anyone who opens an event gallery, usually by scanning an event’s QR code.
Event: An event a Studio creates in SnapTrace, with its own photos, QR code, gallery, photo cap and retention period.
Voucher: A prepaid right to create one Event on a specific tier (Essential, Classic, Premium, Signature or Legacy).
Monthly Plan: A subscription that gives a Studio a pool of photos each billing cycle, shared across its Events.
Top-up: A one-time purchase of extra photo capacity.
Content: Photos, logos, event details, itineraries and anything else a Studio uploads or enters.

3. Eligibility

To open a Studio account, you must be at least 18 and able to enter a binding contract under Indian law. The Services are for professional and business use by Studios.

Guests of any age may browse a gallery a Studio has shared. Guests under 18 may use face search only with a parent or lawful guardian, who consents on their behalf.

4. Studio accounts

Give accurate information and keep it up to date.
Each account is a single login for one Studio. Keep your password and sign-in method secure. You are responsible for all activity on your account.
Camera Agent setup codes are single-use and expire after 15 minutes. Install the Camera Agent only on computers you control. Tell us straight away if you think a device or your account has been compromised.
You may not sell, transfer or share your account.

5. The Services

SnapTrace lets Studios create Events, upload photos through the Camera Agent or the dashboard, share a QR code, and let Guests find their photos by selfie. Depending on the tier, Studios can also add an itinerary, featured photos, a logo in the QR code, a watermark, and control over preview and downloads, and let Guests make reels and collages from their photos. Features available on each tier are shown on our pricing page and may change over time.

Wireless (Wi-Fi/FTP) transfer works only with camera models that support it. A USB cable remains the standard connection.

We work to keep the Services available, especially during live events, but we don’t guarantee uninterrupted or error-free operation. The Services depend on internet connectivity, the Studio’s own equipment, and third-party providers. We may carry out maintenance and update or change features.

6. Plans, pricing and payment

6.1 Prices

Prices are in Indian Rupees and include applicable GST. The price you pay is the one shown at checkout. We may change prices for future purchases. A change doesn’t affect what you have already paid for. For a Monthly Plan, we’ll give you notice before a new price applies at renewal.

6.2 Event Vouchers

Each Voucher creates one Event on its tier, with that tier’s photo cap and retention period.
Vouchers are locked to their tier. They can’t be exchanged for another tier, converted to cash, or transferred to another account.
Bulk packs (3, 5, 10 or 20 Events) are discounted. Other quantities are built from these pack sizes. Each Event’s allowance is separate. Unused photos don’t carry over to other Events.

6.3 Monthly Plans

A Monthly Plan is prepaid, one month at a time. When you subscribe, you pay the monthly price once, at checkout, for your first month. There is no recurring mandate and nothing is ever charged automatically.
To continue, you renew from Plans & Billing by paying for the next month, at most one month in advance. We remind you in the dashboard before each month ends.
Your photo pool is shared across all your Events that cycle. Unused photos, including Top-ups, roll forward. Each month’s balance expires 3 months after it was issued, and the oldest balance is used first.
If a month ends without the next one paid for, the plan is paused: uploads to the pool and new pool Events wait until you renew, and your rolled-over balance is kept. Events already in progress keep running, and Guests keep access to photos already delivered.
You can cancel at any time from Plans & Billing. Cancelling ends the plan immediately, and the remaining pool and all rolled-over balances are forfeited, with no refund, as set out in the Refund & Cancellation Policy.
A Studio can hold Vouchers or a Monthly Plan, not both at once.

6.4 Free trial

Each Studio can run one free trial Event, with up to 200 photos and a 5-day retention period. During the trial, photos are uploaded through the dashboard. The Camera Agent, a custom QR logo, and a custom watermark aren’t available. We may change or end the trial offer for Studios that haven’t started one.

6.5 Payments

Payments are processed by our RBI-authorised payment gateway partner, under its own terms. Your Vouchers, plan or Top-up are credited only after we receive confirmation that payment succeeded. Refunds and cancellations are governed by our Refund & Cancellation Policy.

7. Photo caps and top-ups

Each Event, or each Monthly Plan cycle, has a photo cap. When the cap is reached, new uploads are paused until you buy a Top-up. Photos waiting to upload stay on your computer and aren’t lost. Photos already delivered stay available to Guests. Photos that were already uploading when the cap was reached may still be recorded.

8. Studio responsibilities

As a Studio, you are responsible for:

having every right, licence and permission needed to take, upload, store and share the photos, including from your client and anyone recognisable in them;
telling your client (such as the couple or event host) that SnapTrace face search will be offered to Guests, and displaying the QR code only at events where that has been agreed;
taking extra care with photos of children and respecting any request not to share them;
responding promptly to Guests who ask for their photos to be removed, and working with us on removal requests we receive;
your own contracts with clients, including delivery, pricing and copyright terms; and
not uploading content that is unlawful, obscene, defamatory, or infringes anyone’s rights.

9. Guest use

Face search starts only after you agree to the notice in the gallery.
Search only with your own selfie, or, as a parent or guardian, with your child’s. Don’t use someone else’s photo to find pictures of them.
Photos you view or download are for personal, non-commercial use. The Studio keeps its copyright.
The Studio decides whether full-size previews and downloads are available. Don’t try to remove watermarks or bypass these settings.
Where the Studio allows it, you can make a short reel or collage from your photos. It is made on your own device and nothing is uploaded to us. You may share it on your own social media for personal, non-commercial use; the Studio keeps its copyright in the photos, and the Studio’s credit and watermark must stay on it.

10. Acceptable use

No one may:

use the Services for surveillance, identifying strangers, or tracking people;
scrape, bulk-download, or automatically collect photos or data;
try to access another Studio’s data, or test, probe or break our security;
overload, disrupt, reverse engineer, or copy the Services, except as the law allows;
upload malware or content that breaks the law; or
resell the Services without our written permission.

11. Content and ownership

Your Content stays yours. Uploading it doesn’t transfer ownership to us. You give UNIT3A a non-exclusive, royalty-free licence to host, copy, compress, process (including face indexing and watermarking), display and deliver your Content, only as needed to provide the Services to you and your Guests. The licence ends when the Content is deleted.

On some tiers, Guest-facing photos carry the SnapTrace watermark. On tiers that allow it, they carry your own logo.

SnapTrace, the Camera Agent, our software, design and brand belong to UNIT3A. We give you a limited, revocable, non-transferable right to use them while you use the Services. If you send us feedback, we may use it freely.

12. Retention and your copies

Event photos, face data and Guest data are deleted automatically after the Event’s retention period, counted from its last upload: 5 days for the free trial, Essential and Classic; 7 days for Premium; 10 days for Signature; 14 days for Legacy. Deleted Events can’t be recovered.
SnapTrace stores compressed copies for delivery to Guests. It isn’t a backup or archive service.
After a photo is confirmed uploaded, the Camera Agent deletes the file from the folder it watches. Always keep your originals on the camera’s memory card or on your own separate backup.

13. Suspension and termination

You can stop using the Services at any time. To close your account, email us.

We may suspend or close an account, with notice where reasonable, if:

these Terms are breached;
a payment fails;
there is fraud or misuse; or
the law requires it.

While a refund, chargeback or payment dispute is open, we may block new Events and purchases. Guests keep access to photos already delivered.

Sections 8, 11, 12 and 14 to 17 continue to apply after termination.

14. Disclaimers

The Services are provided “as is” and “as available”. Face matching is automated. It may miss photos, especially in low light, side profiles or crowded group shots, and may occasionally match someone who looks similar. We don’t guarantee that every Guest will find every photo they appear in. To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

15. Limitation of liability

To the fullest extent the law allows:

UNIT3A isn’t liable for indirect, incidental, special or consequential losses, including lost profits, lost business, lost goodwill, or loss of photos you didn’t keep your own copy of.
Our total liability for any claim relating to the Services is limited to the amount you paid us in the 12 months before the event that gave rise to the claim.

Nothing in these Terms limits liability that can’t be limited under Indian law.

16. Indemnity

As a Studio, you agree to indemnify UNIT3A against claims, losses and costs (including reasonable legal fees) arising from your Content, your breach of these Terms, or your failure to obtain the permissions described in Section 8.

17. Governing law and disputes

These Terms are governed by the laws of India. Please contact us first. We’ll try to resolve any dispute informally within 30 days. If that fails, the courts at Tirunelveli, Tamil Nadu, have exclusive jurisdiction.

18. Changes to these terms

We may update these Terms. The new version will be posted here with a new “Last updated” date. For significant changes, we’ll notify Studios by email or in the dashboard. Continuing to use the Services after a change takes effect means you accept it.

19. Contact

Email: unit3a.official@gmail.com
Grievance Officer: Raguram, Raguram.murugesan12@gmail.com
Address: UNIT3A, 7/31 Railway Feeder Road, Keelakadayam 627415, Tirunelveli, Tamil Nadu, India