Refund & Cancellation Policy

1. At a glance

2. Event vouchers

All voucher purchases, single events and bulk packs alike, are final and non-refundable, whether or not the vouchers have been used.

• Vouchers stay in your wallet for you to use for events on the tier you bought.
• They can’t be exchanged for a different tier, converted to cash, or transferred to another studio.
• Unused photo capacity from one event doesn’t carry over to another event or become a credit.

3. Monthly plans

Monthly plan payments are non-refundable, including for the current month and any part of a month you don’t use.

How you pay

• Prepaid, one month at a time: when you subscribe, you pay the full monthly price once, at checkout, for your first month. There is no automatic charge and no recurring mandate — we never debit your account or card on our own.
• Renewing: to continue into the next month, pay for it from Plans & Billing in your dashboard. You can renew any time during your current month, and at most one month ahead.
• Reminders: we remind you in your dashboard 3 days before your month ends and again on the last day.
• Payment methods: whatever our RBI-authorised payment gateway offers at checkout, such as cards, UPI and net banking.
• Price changes: a renewal is charged at the plan’s price on the day you renew. We’ll give notice in your dashboard before a price change takes effect.
• Changing plans: to move to a different monthly plan, cancel your current plan and subscribe to the new one. Cancelling forfeits your remaining balance, as described below.

If you don’t renew

• When a month ends without the next one paid for, your plan is paused: uploads to your monthly pool and new pool events wait until you renew. Photos waiting to upload stay on your computer.
• While a plan is paused, your rolled-over balance is kept. Renew and everything resumes straight away. Each month’s balance still expires 3 months after it was issued, paused or not.
• Not renewing costs nothing and needs no action. Events already running and photos already delivered to guests are unaffected.

Cancelling

• You don’t need to cancel to stop paying — simply don’t renew. Cancelling is for closing the plan altogether, for example to switch to event vouchers or another plan.
• How: go to Plans & Billing, choose Cancel Plan, and confirm. You don’t need to email us or give a reason.
• Rollover is forfeited, with no refund: cancelling ends the plan immediately, and the rest of the current month’s photo pool and all rolled-over balances are forfeited. A month you’ve already paid for, including a renewal paid in advance, isn’t refunded. Forfeited photos are never refunded, paid out, or turned into credit.
• What isn’t affected: events that are already running and photos already delivered to guests. Each event’s gallery stays available for the rest of its retention period.

4. Top-ups

Top-ups are non-refundable. The photos are added to the event or monthly pool you bought them for, as soon as payment is confirmed. On monthly plans, top-up photos roll over and expire on the same schedule as the rest of that month’s balance.

5. Free trial

Your first event is free, with up to 200 photos. Nothing is charged, so there’s nothing to refund. The trial isn’t renewed and doesn’t turn into a paid plan automatically.

6. Cancelling an event

Before you confirm a new event, check its name, dates and tier.

• Before the first photo is uploaded: you can cancel the event. The voucher used to create it is returned to your wallet, for another event on the same tier. On a monthly plan, no photos have been used, so nothing is deducted. No money is refunded.
• After the first photo is uploaded: the event is final and can’t be cancelled. Its voucher, or the photos used from your pool, are consumed.

7. When we do refund

We refund money in full, to your original payment method, when:

• you were charged more than once for the same order;
• money was deducted but the payment didn’t complete, and no vouchers, plan or top-up were credited to your account;
• a monthly renewal was paid for a plan that had already been cancelled; or
• a refund is required by law.

Often, a payment that failed on our side is reversed automatically by your bank or our payment gateway without you asking. If it hasn’t been reversed after 7 days, contact us.

8. How to request a refund

Email unit3a.official@gmail.com within 30 days of the charge, from your studio account’s email address, and include:

• your studio name;
• the order ID or payment reference;
• the date and amount; and
• what went wrong, with a screenshot of your bank or UPI statement if you have one.

We’ll acknowledge your request within 2 business days. Approved refunds are issued within 5–7 business days to the original payment method. Your bank may take a few extra days to show the credit.

9. Chargebacks and disputes

If something looks wrong, please contact us before raising a chargeback with your bank. We can usually fix it faster.

While a refund, chargeback or payment dispute is open, we may pause new events and purchases on the account. Guests keep access to photos already delivered.

10. Contact

Billing and refunds

unit3a.official@gmail.com

Grievance Officer

Raguram, Raguram.murugesan12@gmail.com

Address

UNIT3A, 7/31 Railway Feeder Road, Keelakadayam 627415, Tirunelveli, Tamil Nadu, India